Walbar Peabody is exceptionally proud of the dedicated team and company culture we’ve built. Every employee is focused on safety and quality, not just delivering on promises but exceeding them. Our small but tight-knit crew of professionals from various backgrounds, including different aspects of aviation and engineering, provides a wide range of expertise and perspectives.
Many of our employees have been with Walbar Peabody for decades. Some began their careers here and have journeyed through different departments and roles. Our team is highly collaborative, emphasizing cross-training to ensure the job gets done no matter what.
As passionate engineering and operations professionals, curiosity comes with the territory. We’re always learning, advancing our skills, and improving customer experiences and results. Our team is committed to innovation and excellence in component maintenance, repair, and operations (MRO)—which is why they are the foundation of our success.
Here’s a glimpse of our departments and how we work together to keep you in the air.
Leadership Team: Guiding the Way
Our department leads, managers, and directors help build and maintain the roadmap, ensuring Walbar Peabody continues to run smoothly.
These seasoned leaders boast extensive aerospace experience, with decades spent managing operations, quality control, and compliance. They also bring diverse educational and professional backgrounds in customer service, engineering, logistics, environmental science, and business development, contributing to strategic decision-making.
Several leadership team members have been in the industry (and some have been with Walbar Peabody) for 40+ years. This benefits our entire team and customer base by providing a wealth of institutional knowledge, military experience that reinforces discipline and operational efficiency, and a focus on innovation and continuous improvement.
Customer Service Team: Delivering the Personal Touch
Everyone at Walbar Peabody contributes to the customer experience, with our customer service team handling the front lines. They’re the friendly voices you’ll first hear on the phone and the helping hands behind email support.
We prioritize customer satisfaction, and our team members bring decades of experience in customer relations, problem-solving, and logistics. Our adaptive customer service representatives have worked in various industries, including operations, banking, hospitality, and supply chain management.
At every interaction, customers can expect personalized service, responsiveness, and an understanding of client needs in the highly specialized aerospace field. From providing detailed quotes and timeline updates to answering crucial questions, our reps genuinely enjoy speaking with and helping customers. They pride themselves on getting things done right the first time with as short a turnaround time (TAT) as possible.
Technical, Engineering & Supervisor Teams: Leveraging Deep Expertise
Walbar Peabody’s unified team of supervisors, engineers, and technicians offers deep aerospace manufacturing and maintenance expertise.
Our veteran supervisors bring advanced certifications and hands-on oversight, ensuring our technical teams meet safety, efficiency, and quality standards. With specialties such as FAA Repairman certificates, heat treatment expertise, and electron beam weld and thermal spray certification, our supervisors help keep us ahead of the curve. Plus, they bring diverse perspectives from operations, purchasing, and other industries, such as utility construction, restaurants/catering, and media distribution.
Then there are our highly skilled engineers with expertise in metallurgy, heat treatment, quality control, and process improvement. The engineering team blends educational and professional backgrounds in mechanical, manufacturing, nuclear, and civil engineering and certifications such as Six Sigma and Lean Excellence.
Our technical, engineering, and supervisor departments maintain specialized knowledge in MRO processes, advanced coating, and heat treatment techniques. They focus on precision and quality in all technical solutions and effective management of daily operations to meet client needs.
Our Collaborative Strengths & Unique Perspectives
Cross-departmental collaboration ensures seamless operations from project initiation to completion. The combination of long-standing company and industry knowledge and fresh perspectives from newer team members fosters innovation while maintaining Walbar Peabody’s high standards. The entire team is committed to sustainability, safety, and efficiency regardless of department and specialty.
Walbar Peabody’s team is a powerhouse of expertise, innovation, and customer-centric service. Our people are pivotal in driving our company’s success and delivering industry-leading aerospace solutions. As we continue to grow and develop our team, we look forward to a bright future fueled by the strength of our crew.
Do we sound like the team for your aviation MRO needs? Contact us today to see if we’re a good fit!