At Walbar Peabody, our customers are our priority. They can reach us quickly and enjoy a prompt response to every inquiry. Our team understands the complexities of each client’s equipment and the time-sensitive nature of their business, which is why we strive for excellent one-on-one communication with each customer daily.
Bottom line: We are a small, knowledgeable, dedicated team ready to provide you with a more robust personal experience. Discover how we balance the expertise and efficiency of a large operation while consistently delivering a warm, down-to-earth touch.
How do we create a personal customer experience?
Walbar Peabody takes a multi-collaborative approach, as we’ve discussed in our previous article. Departments like our Quality, Engineering, and Production teams are interconnected, working closely and quickly to resolve all customer inquiries in a timely manner.
There are no silos, bottlenecks, or egos here—teamwork and pooling our expertise and resources are crucial in the Maintenance Repair Overhaul (MRO) field.
How do we measure turnaround time?
Turnaround time (TAT) varies by product line. It starts from the moment a customer order is inducted into our system through order receiving.
You may also wonder what happens if things aren’t going to plan—after all, these are complex parts, and sometimes complications arise. So, what’s our path forward if additional work and time are needed? In this case, we reach out to the customer to notify them as quickly as possible of the issue and resolution.
What is our approach to client communication?
As you might’ve guessed, we maintain open lines of communication with clients every step of the way. Here’s what the process looks like when you work with us:
- After receiving your order, we input it into our system.
- We then notify you of any additional information needed for order processing.
- Then, it’s time for your order to begin its overhaul journey, at which point our team inspects the parts.
- Next, we send you a quote along with our inspection findings and cost.
- We monitor order progress and TAT, updating you on any unexpected delays and/or issues.
- Finally, we ship your order out and provide you with tracking information.
Simply put, we will be your partner through the entire order process from the time we receive it through its journey in our shop to shipping your repaired or overhauled parts back to you.
What services does Walbar Peabody provide?
We offer various MRO capabilities to meet your needs, including repairing original equipment manufacturer (OEM) parts. This includes overhaul and repair of components such as:
- CT and PT blades for the PT6 engine
- Gear shafts and gear carriers for the PT6 engine
- Various stages of nozzles for the CF6 engine
…and much more. Our team is happy to provide you with a listing of our full capabilities and advise you on the best solutions for your aircraft components. And you can always expect the same level of excellent customer service as we meet or exceed your TAT.
If you have questions about your hot section engine components and how we can help, contact us today. We are ready to get you off the ground—fast.