When searching for a maintenance repair overhaul (MRO) provider to care for your aircraft’s hot section engine components, you expect technical expertise. But you also want that provider to become a partner, an extension of your team that you can rely on long-term. You want pros who you can turn to to repair and overhaul your parts and get your engine off the ground faster.
At Walbar Peabody, we understand a vital piece of this puzzle is relationships—and that’s our competitive advantage. The culture, camaraderie, and keen focus on true customer satisfaction are key components that separate Walbar Peabody from our competitors.
Learn more about the exceptional processes and experience we employ for every client.
Our Work In Progress System
One example of our customer-centric approach is the way we track our work in progress (WIP). Our site utilizes a robust WIP system across all functions to track performance, both leading and lagging. This tracking system allows us to funnel resources where needed to meet our daily customer commitments.
While our production team takes the lead on our WIP system, this process also provides all Walbar Peabody departments with an inherent, heightened focus on customer satisfaction—much of which comes back to our strong collaboration. This drive yields consistent results, such as 98% on-time delivery (OTD) and often delivering sooner than the required turnaround time (TAT)!
Tenured Talent
We’re proud and humbled to share that another advantage of our facility is our tenured talent, specifically on the floor. In fact, the average tenure for the site is upwards of 20 years. Having the specialized skill sets to complete niche repairs is crucial.
Equally important is our cross-training program, which ensures these skill sets are passed down to the next generation. Cross-training also streamlines processes, reduces queue time at every stage, and provides coverage of essential roles.
It All Comes Down to Our Team
At the end of the day, our employees are Walbar Peabody’s true advantage. Our people are both highly skilled and experienced in their fields but also appreciate the importance of relationships and the customer experience. Every team member:
- Emphasizes customer satisfaction with every decision
- Strives to deliver on time, every time
- Works on sophisticated repairs with the highest commitment to quality
- Is dedicated to high performance
Suffice it to say our employees genuinely care about our clients!
Does this sound like the kind of MRO partnership you’re looking for? Learn how we can help get your military or commercial aircraft off the ground by reaching out today.