Walbar Peabody values and appreciates every customer equally, always making them our #1 priority. That’s why we want every client to know that they can reach out and work with us one-on-one to address all concerns, no matter how big or small!

Our customer service team is available via phone, email, Microsoft Teams/Zoom meeting, or our website. They jump into action and respond promptly, gathering all of the customer’s information to help research the inquiry, question, and/or concern. 

When necessary, our customer service representatives have direct access to all other internal teams to address customer inquiries and provide a resolution as quickly as possible. Learn more about how we thrive on collaboration and customer satisfaction.

Customer FAQs

We regularly receive a few questions regarding customer orders and timelines. We understand the importance of knowing how your order process will work, so below are some key answers.

What are Walbar Peabody’s capabilities and pricing?

We offer a capability and price catalog organized by part number, which we provide to customers upon request. Of course, we are also happy to offer guidance for your specific components and repair needs.

When do you share a quote and disposition findings?

Our team will provide you with a quote and share our findings about the condition of your parts once we have received your order, inducted it into our system, and inspected the components. You can expect transparent communication, as we will notify you if we need any additional information, keep you updated on your order progress, and inform you of potential issues and delays.

What is an air waybill (AWB)?

An air waybill (AWB) is a document containing your tracking number, which we will provide once we ship your order. In addition to the shipper and consignee’s information, the document contains essential shipment details like the description of the goods being shipped, the flight details, handling instructions, and other terms and conditions of carriage.

Can you prioritize/expedite our order?

If possible, Walbar Peabody will expedite orders for an additional cost. Our customer service team will then follow the order closely to ensure it is prioritized, expedited, and shipped to meet your needs and desired turnaround time (TAT). 

Going Above & Beyond for Customers

Occasionally, we receive inquiries for parts we do not work on. In one instance, a customer inquired about a part number we could not repair. Instead of simply telling them we couldn’t help them and sending them on their way, our departments collaborated to find another solution.

We found another company that offers this capability and researched several others that might also be able to assist the customer. By sharing our findings and suggestions with the customer, we pointed them in the right direction with trustworthy recommendations.

What’s the Best Way to Contact Walbar Peabody?

Regardless of how you reach out, we’re always happy to hear from you. However, certain communication channels might be ideal depending on your needs: 

  • Phone calls are best for quick one-on-one verbal conversations to receive a quick response/resolution.
  • Zoom/Teams meetings are ideal for brief face time when more collaboration is necessary for an efficient response/resolution.
  • Emails receive slightly longer response times than phone or virtual meetings, so they’re best for non-urgent matters.
  • Website contact is slower than other communication methods, so we recommend that existing customers call us or request a virtual meeting.

So, whether you’re interested in placing your first order with Walbar Peabody or an existing client with an inquiry, you can always start by calling us at 978-977-6143. Our customer service team will gladly support and advise you on the next steps. And whatever way you contact us, you can expect the same exceptional experience time after time!